Click here to read Joan Tate Allen's post on the National Association of Realtors website about Windermere Stellar's culture and being named a top-10 most philanthropic company by the Portland Business Journal.
While studying in graduate school, I was exposed to a lot of leadership and management theories. The one that really struck a chord with me is Servant Leadership. There are ten hallmarks of servant leadership and, not surprisingly, as I write about them, it sounds as if I'm describing a great Windermere Real Estate broker:
- Listening – listening to clients is not just as an act, but an attitude and a state of being with an air of acceptance and understanding.
- Empathy – being empathetic to our clients is critical – understanding the emotional impact of a real estate transaction, seeking to understand fears, hopes, dreams, pleasure and pain.
- Healing – being focused on the well-being of our clients and our communities.
- Awareness – having our eyes wide open and maintaining clarity helps to crystallize approaches based on ethics and integrity.
- Persuasion – building consensus and finding win-win solutions wherever possible.
- Conceptualization – conceptualize by articulating a shared vision, thinking beyond day-to-day realities and instead focusing on the future.
- Foresight – combines experience with conceptualization to predict outcomes to issues and problems. When we better understand potential outcomes, it becomes easier to craft solutions.
- Stewardship – being prudent stewards of our clients' resources, having high professionalism and integrity standards.
- Commitment – being committed to our clients and their needs is a top priority.
- Building Community – it's what we do every day with every client, every transaction.
To practice servant leadership you must focus on being. Be authentic – you’ll have greater credibility. Be vulnerable – you’ll be more approachable. Be accepting – people will understand that you care. Be present – people will feel your warmth and attention. And be useful – take action…action of listening, action of caring, action of fostering growth. It is, after all, through people and their growth that all goals become possible.
We have more than just an opportunity to serve. We have an obligation.
I'd love to hear your thoughts.
The Wall Street Journal this morning reported job gains last month of 163,000, citing newly released labor department statistics. Employment recovery is critical to long-term gains in the housing sector, along with personal income growth and, I believe, consumer confidence (the US economy is 70% personal consumption).
The unemployment rate increased from 8.2% to 8.3%. One might wonder how an econcomy can have a net gain of jobs but still have an unemployment rate that is rising. It's an easy answer, although one that not many understand. The Department of Labor calculates the unemployment rate as the number of people unemployed over the number of people employed. These two items combined is the Labor Force. People outside the labor force are those who have become discouraged, or for some other reason are no longer seeking employment.
So, if the unemployment rate rises at the same time more people become employed, as is the case this month, it actually means more people entered the labor market and the Labor Force grew, which points to optimism in job prospects. Given all this, don't be alarmed to see a slight increases in the unemployment rate…it's quite normal to be coupled with job growth in a slow recovery period.
Everything you ever wanted to know about how employment and unemployment rates are calculated can be found here: http://www.bls.gov/cps/cps_htgm.htm.
What does real estate have in common with the Olympic Games? After watching the games the past several days, a lot, I think.
There are many parallels between olympic athletes and successful real estate brokers. To name a few:
Stamina – in today's market it takes a lot of stamina to compete and thrive. Transactions are more difficult and complex, escrow times are longer, sale fail rates are higher. Brokers with stamina are thriving.
Singular Focus – a very gritty, singular-focus is necessary to so many things brokers do: finding clients, negotiating transactions, seeing transactions through from listing appointment to closing and beyond.
Bravery – courageous behavior and character is evident among brokers who are finding success in today's economic climate.
Champion's Heart – being a champion for your clients, a champion for your community, and a champion for your peers sets you apart.
Dedication – brokers dedicated to their craft, the experts in their field, are true Olympians.
I'm proud to work with the real estate brokers of Windermere Cronin & Caplan Realty Group and Windermere Stellar Group who emobdy the characteristics above. They're all gold medal winners in my book.
The Windermere Cronin & Caplan Realty Group agents in the company's Cannon Beach and Gearhart offices have dominated their market area over the last 12 months based on sales volume.
The agents at Windermere Cronin & Caplan Realty Group are the market leaders based on sales volume for the 12-months ending 6/30/12, according to the latest statistics released by RMLS and compiled by TrendGraphix.